Privacy Policy

How we collect, use, and protect your personal information

Last updated: May 6, 2025

1. Introduction

TaxiMiamiAirport.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our transportation services.

This website is operated by FG Twelve LLC, located at 1221 Brickell Avenue, Suite 900, Miami, FL 33131. We are the data controller responsible for your personal information.

2. Information We Collect

2.1 Information You Provide

When you make a booking or contact us, we collect:

  • Contact Information: Name, email address, phone number
  • Booking Details: Pickup/drop-off locations, travel dates and times, number of passengers, luggage requirements
  • Flight Information: Airline, flight number, arrival/departure times (for airport transfers)
  • Payment Information: Credit/debit card details (processed securely by our payment provider)
  • Special Requests: Child seats, wheelchair accessibility, meet & greet preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, time spent on pages, referring website
  • Location Data: General geographic location based on IP address
  • Cookies: See our Cookies section below for details

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your transportation bookings
  • Send booking confirmations, reminders, and receipts
  • Communicate with you about your reservations
  • Track flights for airport pickup adjustments
  • Process payments securely
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send promotional communications (with your consent)
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

  • Contract Performance: To fulfill our transportation services to you
  • Legitimate Interests: To improve our services, prevent fraud, and communicate with you
  • Consent: For marketing communications (you can withdraw consent at any time)
  • Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We share your information only with:

  • Drivers: Name, phone number, and pickup/drop-off details necessary to complete your journey
  • Payment Processors: Secure third-party payment providers (Stripe) to process transactions
  • Service Providers: Companies that help us operate our website and services (hosting, email, analytics)
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Enable core website functionality (booking forms, navigation)
  • Analytics Cookies: Understand how visitors use our website (Google Analytics)
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Deliver relevant advertisements (only with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Google Maps

Our website uses Google Maps to display locations and calculate routes. Your use of Google Maps is subject to Google's Privacy Policy.

7. Data Retention

We retain your personal information for:

  • Booking Records: 3 years from the date of travel (for accounting and legal purposes)
  • Payment Information: As required by financial regulations
  • Marketing Preferences: Until you unsubscribe or withdraw consent
  • Website Analytics: 26 months (anonymized)

8. Data Security

We implement appropriate security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmission
  • PCI-DSS compliant payment processing
  • Regular security assessments and updates
  • Access controls and employee training

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your information

To exercise these rights, contact us at bookings@taximiamiairport.com. We will respond within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights: