Frequently Asked Questions

Booking is easy! Use our online booking form at taximiamiairport.com, mobile app, or chat assistant. Enter your pickup and drop-off locations, select your vehicle, and confirm. You can also call us at +1-561-209-5466 for immediate assistance. We're available 24/7.

Yes. Use our instant quote tool on the website. Enter your journey details to see prices for all vehicle types. No account is required and no payment is taken until you confirm.

Try entering the full street address including the zip code. If it still does not appear, enter the nearest major intersection or landmark and add the precise location details in the Additional Notes field during booking. You can also call +1-561-209-5466 to book by phone.

Ensure all required fields are filled in and that you selected the address from the autocomplete dropdown (rather than typing it manually without selecting). If the error persists, try a different browser or device. If the problem continues, call +1-561-209-5466.

Yes. After completing Step 1 for your outward journey, you will be prompted to add a return leg. Each leg is priced independently.

Multi-stop bookings are handled by phone. Call +1-561-209-5466 to discuss your itinerary and get a quote for intermediate stops or diversions.

Yes. Enter the traveller's name and phone number in the lead passenger fields — not the booker's details. The driver will contact the person listed at pickup. Use your own email address if you want the confirmation sent to you.

We recommend booking as early as possible. For early morning airport pickups, popular event periods (Art Basel, Ultra Festival, Spring Break), and large group transfers, availability can fill up quickly. Same-day bookings may not always be possible.

We serve Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), and Palm Beach International Airport (PBI). We also handle cruise port transfers at Port Miami and Port Everglades.

Yes. We track your flight using the flight number you provided at booking. The driver's arrival is based on the actual landing time + 30 minutes, not the scheduled time. Standard delays are handled automatically — you do not need to call us.

Call +1-561-209-5466 as soon as possible after booking and provide your flight number. We will update the booking.

Call +1-561-209-5466 immediately. If you give us more than 24 hours' notice, the booking is cancelled at no charge. For last-minute cancellations, standard fees may apply — but we will review the circumstances.

Call +1-561-209-5466 immediately. We will assess whether we can reroute the driver or arrange a new booking.

Your driver will be at the designated private hire / rideshare collection point for your terminal on the Lower Level (Arrivals). Your confirmation email will include the specific meeting point. If unsure, call your driver directly using the number in your pre-journey notification.

No worries! We track all incoming flights automatically using your flight number. Your driver's arrival time adjusts based on your actual landing time. We include 30 minutes of free wait time from the calculated pickup time.

1. Check your confirmation email for the driver's direct phone number and call them first. 2. Confirm you are at the correct terminal and arrivals level. 3. If the driver does not answer, call +1-561-209-5466 immediately.

Call the driver directly using the number in your confirmation email. If you cannot reach the driver, call +1-561-209-5466. We will locate the driver or arrange an alternative.

Driver details (name, vehicle, contact number) are sent to you closer to the journey — not at the time of booking. If you need to discuss something before the driver details arrive, call +1-561-209-5466.

Minor stops (fuel station, quick errand) are at the driver's discretion. For planned intermediate stops, these must be declared at booking — contact +1-561-209-5466 to add a stop and get an updated quote.

Yes. All Twelve Transfers drivers are professionally licensed, background-checked, and insured to operate private hire transportation in Florida.

If your luggage significantly exceeds the vehicle's capacity, contact +1-561-209-5466 before the journey to arrange an upgrade or an additional vehicle. Showing up with substantially more luggage than declared may result in the driver being unable to accommodate all bags.

Child seats cannot be reserved through the online booking system. Please call +1-561-209-5466 in advance to discuss availability and make arrangements.

Please contact us at +1-561-209-5466 before booking. Acceptance of pets depends on the vehicle type and driver. Some restrictions apply.

Please call +1-561-209-5466 before booking to discuss your accessibility requirements. We will advise on the most suitable vehicle and ensure the appropriate arrangements are made.

Note all oversized items in the Additional Notes field when booking. We will confirm that the booked vehicle can accommodate them. If unsure, call +1-561-209-5466 first.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, Apple Pay, and Google Pay online. Cash is accepted for daytime bookings only. Pre-payment is recommended for all bookings.

Our prices are fixed and all-inclusive — no hidden fees, no surge pricing, no meters. Your quoted price includes the driver, fuel, tolls, 30 minutes of free wait time, meet & greet service, and flight tracking. The price is based on distance and vehicle type.

Check your spam/junk folder first. If not there, call +1-561-209-5466 with your name, journey date, and the card you used. We will locate the booking and resend the confirmation.

Refunds are processed within a maximum of 5 working days from the date of cancellation, returned to the original payment method.

Contact +1-561-209-5466 or refer to the Terms & Conditions at https://www.twelvetransfers.com/terms/ for the full policy. For billing disputes on your card statement, contact your bank and provide the booking reference.

Enter your company name and billing address during Step 3 of the booking. After the journey, contact +1-561-209-5466 with your booking reference to request a formal invoice.

Cancel free of charge more than 24 hours before pickup. Cancellations between 24-3 hours before are charged 30%. Within 3 hours, the fee is 50%. No-shows are charged 50% plus any parking/waiting fees incurred.

If you have an account, log in to the website, go to My Bookings, find your booking, and click Cancel. Alternatively, call +1-561-209-5466 immediately. The sooner you cancel, the lower (or absent) the cancellation fee.

Guest bookings cannot be cancelled from an account (since there is no account). Call +1-561-209-5466 with your booking reference to cancel by phone.

Contact us immediately at +1-561-209-5466. If you give more than 24 hours' notice, we can cancel and rebook at no charge. Within 24 hours, a 50% fee applies to rebook.

Try resetting your password using the "Forgot password?" link on the login page. If you still cannot access your account, call +1-561-209-5466.

Booking references are sent in the confirmation email. Ensure you are entering the reference exactly as shown (case-sensitive in some cases). If you cannot locate it, call +1-561-209-5466 with your name and journey details.

Yes. Transfers run 24/7, including public holidays. Online booking is available at any time. For last-minute bookings or urgent queries, call +1-561-209-5466.

Yes. Key West is approximately 160 miles from Miami. Quote online at twelvetransfers.com or call +1-561-209-5466.

Yes. Fort Lauderdale-Hollywood International Airport (FLL) is fully served with the same meet & greet service, flight tracking, and 30 minutes free waiting time.